Hinchcliffe Books aims to dispatch orders on the same or following working day, normally using DHL next working day service.

Small orders will be dispatched via Royal Mail or Parcel Force at the most economic rate unless a specific service is requested by the customer.

No carriage is charged on orders over £200 net trade value. Orders of net trade value £100 up to £200 will incur carriage charges on a sliding scale. Orders under £100 will incur the full carriage cost up to a maximum of £7.50 per consignment.

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Hinchcliffe Books reserves the right not to fulfil an order or any part thereof without explanation or recourse to the customer. Nevertheless, every reasonable effort will be taken to inform the customer of any difficulty or obstacle to the order being fulfilled. Damaged goods received are to be reported to Hinchcliffe Books as soon as possible by telephone, fax or e-mail and in any case no later than seven days from receipt. Telephone notification is to be validated by a "damaged goods validation number" issued by Hinchcliffe Books.

Damaged goods will be replaced or a credit note raised to the value of those goods as invoiced by Hinchcliffe Books at the discretion of Hinchcliffe Books. All reasonable effort will be made to satisfy the needs of the customer.

Orders are fulfilled on a firm sale basis however any stock in a resalable condition that is not required may be accepted back on terms to be negotiated between the customer and Hinchcliffe Books.