Hinchcliffe Books
Hinchcliffe Books
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I Need Help  

...Creating An Account

To Order anything from the Hinchcliffe Books you must first request a trade customer account. This site is for our trade customers and we regret that we are unable to accept orders direct from consumers or allow consumers to register for a Hinchcliffe Books user account.

Click here and follow the instructions to request your trade account.

You will be asked to enter your name and trade address. You will also be asked to enter an email address and telephone number that we can use to contact you.

You will finally be asked to input a password. This will be used along with your email address to login to your user account. Make your password memorable but not something that will be easily guessed by others. A combination of letters and numbers is advised. Hit the continue button at the bottom of the page and you'll be ready to shop. Email confirmation will be sent to your email address about your successful account request.

Remeber if you ever forget your password we can send a reminder to the email address that you registered with. Click here if you have forgotten your password!

Credit terms are negotiated and agreed with customers on an individual basis. Goods supplied remain the property of Hinchcliffe Books until paid for in full. Additional charges may be imposed for late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

...Placing An Order

There are many ways to find what you want to purchase on our site. The easiest is to use the search box at the top of each page. Once you have found the item you want to purchase click on the item’s name. On the product's information page click the Add to Cart Button at the bottom of the page. This will add the item to your shopping cart. You can now choose to update the quantity of the item, remove it from your cart, continue shopping or proceed to the checkout to order your item.

After hitting the Checkout button you will either be redirected to the start of the order process or if you have not already logged in you will be sent to the login page where you will need to login to continue.

The first step of the purchasing process is to confirm Delivery Information. The default Shipping address will be the address you entered when you created your customer account but you can add extra shipping addresses if you want. You can add any Comments About Your Order. Finally press the continue button.

The second step is to confirm your Payment Information. The default Billing Address will be the address you entered when you created your customer account. We do not need a Payment Method as we do not accept payment online. Finally you can add any Comments About Your Order. Press the continue button.

The Final step of the process will be to review and confirm all of your order details. Here you can go back and edit any of your order. Press the Confirm Order button and your order will be placed. Email confirmation will be sent to you with the details of your order.

...Checking My Order

You can check the status of your order at any time. Firstly you will need to login to view your order progress. Once logged in all open orders will be displayed at the top of the page. Click the view button to display a more detailed view of each order. When the status of your order changes an email will be sent to inform you.

Completed orders can also be viewed by clicking on the View the orders I have made link.

...Cancelling My Order

To cancel an order either ring our sales number.

SALES HOTLINE >> +44 (0) 1258 453334


Click here to send an email request

...Damages & Returns

If you are unhappy with your purchase, simply contact us within 7 days of receipt at -

Hinchcliffe Books
9 Marsh Way, Pimperne
Blandford Forum
DT11 8UT

...With My Account

I've Forgotten my password
Click here to have a password reminder emailed to you.

Changing Your Details

Login in to your account and you will be able to update/ change any of your details -
Click the View or change my account information to update your name, email and contact number
Click the View or change entries in my address book to update or add to your address book. The address in your address book can be used to dispatch your purchases to.
Click the Change my account password to update you login password

© 2005 Hinchcliffe Books