| ...Creating
An Account |
To Order anything from the Hinchcliffe Books you
must first request a trade customer account. This
site is for our trade customers and we regret that
we are unable to accept orders direct from consumers
or allow consumers to register for a Hinchcliffe Books
user account.
Click
here and follow the instructions to request your
trade account.
You will be asked to enter your name and trade address.
You will also be asked to enter an email address and
telephone number that we can use to contact you.
You will finally be asked to input a password. This
will be used along with your email address to login
to your user account. Make your password memorable
but not something that will be easily guessed by others.
A combination of letters and numbers is advised. Hit
the continue button at the bottom of the page and
you'll be ready to shop. Email confirmation will be
sent to your email address about your successful account
request.
Remeber if you ever forget your password we can send
a reminder to the email address that you registered
with. Click here
if you have forgotten your password!
Credit
terms are negotiated and agreed with customers on an
individual basis. Goods supplied remain the property
of Hinchcliffe Books until paid for in full. Additional
charges may be imposed for late payment in accordance
with the Late Payment of Commercial Debts (Interest)
Act 1998.
|
|
...Placing An Order |
| There are many ways
to find what you want to purchase on our site. The easiest
is to use the search box at the top of each page. Once
you have found the item you want to purchase click on
the item’s name. On the product's information
page click the Add to Cart Button at
the bottom of the page. This will add the item to your
shopping cart. You can now choose to update the quantity
of the item, remove it from your cart, continue shopping
or proceed to the checkout to order your item.
After hitting the Checkout
button you will either be redirected to the start of
the order process or if you have not already logged
in you will be sent to the login page where you will
need to login to continue.
The first step of the purchasing process is to confirm
Delivery Information. The default Shipping address will
be the address you entered when you created your customer
account but you can add extra shipping addresses if
you want. You can add any Comments About Your Order.
Finally press the continue button.
The second step is to confirm your
Payment Information. The default Billing
Address will be the address you entered when you created
your customer account. We do not need a Payment Method
as we do not accept payment online. Finally you can
add any Comments About Your Order. Press the continue
button.
The Final step of the process will
be to review and confirm all of your order details.
Here you can go back and edit any of your order. Press
the Confirm Order button and your order
will be placed. Email confirmation will be sent to you
with the details of your order.
|
| ...Checking
My Order |
| You can check the
status of your order at any time. Firstly you will need
to login to view your order progress. Once logged in
all open orders will be displayed at the top of the
page. Click the view button to display a more detailed
view of each order. When the status of your order changes
an email will be sent to inform you.
Completed orders can also be viewed by clicking on the
View the orders I have made link.
|
| ...Cancelling
My Order |
| To cancel an order
either ring our sales number.
SALES
HOTLINE >> +44 (0) 1258 453334
or
Click here to send an email
request
|
| ...Damages
& Returns |
| If you are unhappy with your purchase,
simply contact us within 7 days of receipt at -
Hinchcliffe Books
9 Marsh Way, Pimperne
Blandford Forum
Dorset
DT11 8UT
UK
|
| ...With My
Account |
| I've Forgotten my password
Click here to have
a password reminder emailed to you.
Changing Your Details
Login in to your account and you will be able to update/
change any of your details -
Click the View or change my account information
to update your name, email and contact number
Click the View or change entries in my address
book to update or add to your address book.
The address in your address book can be used to dispatch
your purchases to.
Click the Change my account password to
update you login password
|
